Original KB number: 2797572

Symptoms

When you skết thúc an e-mail message in danangmoment.com Outlook, the message may remain in your Outbox folder as shown in the following figure.

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When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select sover or receive).

Cause

This problem can occur if the Sover immediately when connected option is not enabled, as shown in the following figure from Outlook 2016.

This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry.

Key: HKEY_CURRENT_USERSoftwaredanangmoment.comOfficeOutlookOptionsMail

or

Policy key: HKEY_CURRENT_USERSoftwarePoliciesdanangmoment.comOfficeOutlookOptionsMail

DWORD: Skết thúc Mail ImmediatelyValue: 0

Note

In the above registry key paths,  represents the Outlook version (16.0 = Outlook năm nhâm thìn, Outlook 2019, or Outlook for Office 365, 15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007, 11.0 = Outlook 2003).

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Resolution

Use the following steps to lớn re-enable the Sover immediately when connected option.

Outlook 2010 and later versions

On the File tab, select Options.In the Outlook Options dialog box, select Advanced.In the Send & receive section, enable Skết thúc immediately when connected.Select OK.

Outlook 2007 & Outlook 2003

On the Tools thực đơn, select Options.In the Options dialog box, select the Mail Setup tab.In the Send/Receive section, enable Send immediately when connected.Select OK.

Note

If you are unable lớn re-enable this setting because it is grayed out, then the setting is being managed by group policy. In this situation, contact your administrator to lớn have sầu this group policy removed.